Refund policy

Returns

We do not accept returns on opened cans. Sealed, unopened cans may be returned within 14 days of delivery in their original condition and packaging.

To start a return, email info@onegpouches.com before sending anything back. Returns sent without first contacting us will not be accepted.

Return shipping costs are the customer's responsibility.

Return address

ONEG POUCHES
1002 Quentin Rd
Brooklyn, NY 11223
United States

Damaged or incorrect orders

Please inspect your order when it arrives. If an item is damaged or you received the wrong item, contact us right away at info@onegpouches.com so we can make it right.

Exchanges

To exchange an item, return the sealed can as described above and place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval, contact us at info@onegpouches.com.